Refund policy

Return & Exchange Policy:

We want customers to feel comfortable contacting us if a product is unsuitable, arrives damaged, or has a defect.

1. Contact Customer Support First:
Before sending an item back, Contact Zentrex Studio customer support at info@ZentrexStudio.com or customers may call +16019756506. Explain the reason for the return and provide your order number and relevant details.

2. Receive a Return Authorization Number:
After reviewing your request, our customer support team will provide return instructions and, where the return is approved, a return authorization number. Do not ship an item back until you have received authorization and the correct return instructions.

3. Prepare and Send the Item:
Write or attach the return authorization number as instructed by customer support, package the item securely, and send it to the return address provided by our team. Please include any accessories or components requested in the return
instructions. Keep your shipping receipt and tracking details until the return is completed.

4. Inspection and Refund:
After the returned product reaches our designated return facility, we will inspect it to confirm the return details and
condition. If the return is approved, the applicable refund will be issued to the original payment method, where possible.
The time it takes for the funds to appear depends on the payment provider or financial institution.

Restocking Fee:
Change of mind or preference: If you return an item because you no longer want it, do not like it, or have changed your mind, a 15% restocking fee will be deducted from the eligible refund.
Damaged, defective, or broken item: If the item arrives damaged, broken, or defective and the return is approved as such, no restocking fee will be charged. You will receive a full refund of the amount paid for the returned item, subject to any rights that cannot legally be limited.

Exchanges:
If you would prefer an exchange instead of a refund, contact customer support before returning the item. Exchanges depend on product availability and approval. Our team will explain the available options and next steps.

Return Shipping:
Customer support will provide return-shipping instructions when authorizing a return, including any applicable shipping arrangements. Please confirm who is responsible for return shipping costs before sending the product.

Important Conditions:
Please contact us as soon as reasonably possible after discovering a defect or delivery damage. Photos or other information may be requested to help assess the issue. Do not send a return to an address that has not been confirmed by customer support